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At Fusion Nutrition, we want you to have a smooth and reliable shopping experience. If you receive a product that is damaged, defective, incorrect, or has an issue attributable to transit or fulfilment, we are here to help.
Return window
7 days of delivery
Please read the following instructions carefully before initiating a return or replacement request.
Contact Fusion Nutrition customer support with your order number and registered contact details.
Clearly explain the issue with the delivered product.
Share clear photographs or videos showing the product, packaging, shipping label, and the issue.
Our support team will review your request and may ask for additional information if required.
Once the request is approved, we will provide the next steps for return shipping or replacement.
You received a wrong product or an item different from what you ordered.
The product was damaged during delivery.
The product was received in a defective or unusable condition.
The product is missing from your order or there is a significant discrepancy in the delivered order.
Opened, used, consumed, tampered, or altered nutrition and supplement products generally cannot be accepted.
The original seal or packaging has been opened or damaged after delivery.
The product has been used or partially consumed.
The product has been damaged due to improper handling or storage after delivery.
The return request is made outside the 7-day return period or returned without original packaging.
Important guidelines regarding replacements, original payment method refunds, cancellations, and product storage.
Take photos or videos of the package before opening. Contact us promptly with your order number, product name, photos of package and damaged product, and shipping label. After verification, we offer replacement or refund depending on availability.
If you receive a product different from the one ordered, contact us within 7 days of delivery. After verification, we arrange for return shipping and provide the correct product or an applicable refund.
Approved refunds are processed to the original payment method subject to payment-processing timelines. The time taken to reflect in your account depends on your bank, card issuer, or payment provider.
Where eligible, Fusion Nutrition may offer a replacement subject to product availability. If the product is unavailable, an alternative resolution or refund is provided.
Cancellation requests are accepted only before the order has been processed, packed, or shipped. Once shipped, cancellations are not possible and return policy applies.
For orders undeliverable due to incorrect/incomplete address, repeated delivery failure, or refusal, refunds are considered after the item is returned to Fusion Nutrition, minus shipping/handling costs.
Fusion Nutrition products should be stored according to instructions on packaging. Claims arising from improper storage, exposure to excessive heat or moisture, or misuse after delivery may not be accepted.
Typical states you may see as your return request moves from review to completion.
Your return request has been submitted for review.
The return is accepted and return instructions are provided.
The returned item is on its way back to Fusion Nutrition.
The returned item has arrived and is waiting for inspection.
The approved refund is being prepared or sent to the payment provider.
The refund has been issued or recorded.
Start from your order history if you have an account. If you checked out without signing in, use the tracking page with your order number and checkout phone.